Shipping policy

Shipping Policy

Shipping Locations

We currently ship across all Emirates in the United Arab Emirates (UAE). At this time, we do not offer international shipping unless otherwise stated on specific product pages.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times within the UAE are:

  • Dubai: 1–3 business days

  • Abu Dhabi, Sharjah, Ajman: 2–4 business days

  • Other Emirates: 3–7 business days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, customs inspections, or other unforeseen circumstances.

Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

We may offer:

  • Free shipping on selected products or orders above a specified value.

  • Standard shipping rates for all other orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number. You can use this tracking number to monitor your shipment's progress.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will investigate the issue with the courier and work towards a suitable resolution.

Dropshipping Notice

As a dropshipping business, some products may be shipped directly from our trusted suppliers or fulfillment partners. If your order contains multiple items, they may arrive in separate packages.